Business Process Outsourcing: Organizations providing support for non-core, back-end corporate functions including technical helpdesk and call center services.

Desktop Management: Organizations supplying, for a recurring monthly fee, all necessary equipment, software, service and support required for a corporate computing environment.  Services include anti-virus protection, critical OS and productivity software updates, local and remote PC backup, asset tracking and management, high-speed internet access, dedicated support and remote monitoring.  Also known as “on demand” or “utility” computing.

Hosting: Organizations offering web and e-commerce hosting, colocation, dedicated / shared / custom / fully managed hosting, disaster recovery, and other data center services.

Managed Security Services: Organizations providing, for a recurring monthly fee, enterprise security solutions and services.  Services include security program assessments, network / application / wireless assessments, intrusion detection and prevention, vulnerability scanning, threat intelligence, and firewall and VPN analysis / management / monitoring.

Network Management: Organizations delivering, for a recurring monthly fee, proactive 24x7 monitoring, notification, and support services for both wired and wireless LAN / WAN network devices (including fault management, configuration management, and performance management).

Server Management: Organizations offering, for a recurring monthly fee, 24x7 support for file, print and application servers.  Services include fault management, performance management, anti-virus protection, critical OS and software updates, asset tracking, Active Directory management, software distribution capabilities, server data backup and recovery.

"If you want to succeed in the world you must make your own opportunities as you go on. The man who waits for some seventh wave to toss him on dry land will find that the seventh wave is a long time a-coming. You can commit no greater folly than to sit by the road side until someone comes along and invites you to ride with him to wealth or influence."

~ John B. Gough