Business Process Outsourcing: Organizations
providing support for non-core, back-end corporate functions including
technical helpdesk and call center services.
Desktop Management: Organizations supplying, for
a recurring monthly fee, all necessary equipment, software, service
and support required for a corporate computing environment. Services
include anti-virus protection, critical OS and productivity software
updates, local and remote PC backup, asset tracking and management,
high-speed internet access, dedicated support and remote monitoring. Also
known as “on demand” or “utility” computing.
Hosting: Organizations offering web and e-commerce
hosting, colocation, dedicated / shared / custom / fully managed
hosting, disaster recovery, and other data center services.
Managed Security Services: Organizations providing,
for a recurring monthly fee, enterprise security solutions and services. Services
include security program assessments, network / application / wireless
assessments, intrusion detection and prevention, vulnerability scanning,
threat intelligence, and firewall and VPN analysis / management /
Network Management: Organizations delivering, for
a recurring monthly fee, proactive 24x7 monitoring, notification,
and support services for both wired and wireless LAN / WAN network
devices (including fault management, configuration management, and
Server Management: Organizations offering, for
a recurring monthly fee, 24x7 support for file, print and application
include fault management, performance management, anti-virus protection,
critical OS and software updates, asset tracking, Active Directory
management, software distribution capabilities, server data backup
"If you want to succeed in the world
you must make your own opportunities as you go on. The man who
waits for some seventh wave to toss him on dry land will find that
the seventh wave is a long time a-coming. You can commit no greater
folly than to sit by the road side until someone comes along and
invites you to ride with him to wealth or influence."